The customer’s always right
As GIM consult, we know that customer centricity isn’t just a passing management hype!
The customer is better informed than ever and can find their way around the market more quickly and confidently that in the past—not least thanks to the digital transformation.
For companies this means the building and maintaining of customer relations is becoming increasingly difficult.
GIM consult in a nutshell: Our offer as a compact Pdf!
Customer centricity can’t be seen in isolation
Companies are putting more and more time and money into collecting differentiated data and information about THE customer and their journey in order to offer them truly customised products and services.
But what about the companies’ in-house processes?
Do they live up to increasing customer demands?
From centricity to synchronicity
An often underestimated key to successful customer orientation is when internal processes and structures are likewise geared to the customer and their journey.
To us it’s vital to understand customers in their entirety AND to find a form of business management with which to synchronise structures and processes with the customer.
From centricity to synchronicity!